Frequently Asked Questions (FAQs)

🥨 About Snakya

Q1. What is Snakya?
Snakya is an Indian snack brand offering delicious, hygienically prepared snacks made from quality ingredients. We focus on authentic taste, freshness, and a perfect balance of flavour and crunch.

Q2. Are Snakya snacks homemade or factory-made?
Snakya snacks are prepared using traditional recipes with modern hygiene standards, ensuring consistency, safety, and great taste.

🌽 Products & Ingredients

Q3. What type of products does Snakya offer?
We offer a wide range of snacks including:

  • Corn (Makki) based snacks

  • Chatpata & spicy namkeen

  • Roasted & healthy snacks

  • Special mixes and combo packs

Q4. Are your snacks vegetarian?
Yes, all Snakya products are 100% vegetarian.

Q5. Do you use artificial colors or preservatives?
We focus on minimal processing and avoid unnecessary artificial additives. Ingredient details are clearly mentioned on each product page and packaging.

Q6. Are your products spicy?
We offer mild, medium, and chatpata-spicy options. Spice levels vary by product, so please check the description before ordering.

📦 Ordering & Payments

Q7. How can I place an order?
You can place an order directly through our website by adding products to your cart and completing checkout.

Q8. What payment methods do you accept?
We accept:

  • UPI (Google Pay, PhonePe, Paytm)

  • Debit & Credit Cards

  • Net Banking

  • Wallets (where available)

Q9. Is Cash on Delivery (COD) available?
COD availability depends on your location and order value. If available, it will appear during checkout.

🚚 Shipping & Delivery

Q10. Do you deliver across India?
Yes, Snakya delivers to most locations across India.

Q11. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.

Q12. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email.

🔁 Returns & Refunds

Q13. Do you accept returns?
Due to the nature of food products, we do not accept returns unless:

  • The product is damaged

  • You received the wrong item

Q14. What if my product arrives damaged?
Please contact us within 24 hours of delivery with photos of the damaged package. We’ll resolve it quickly.

Q15. When will I receive my refund?
Approved refunds are processed within 5–7 working days to the original payment method.

📞 Support & Contact

Q16. How can I contact Snakya?
You can reach us via:

  • Email: support@snakya.in

  • WhatsApp: Available on our website

  • Contact Us page

Q17. What are your customer support hours?
Monday to Saturday, 10:00 AM – 6:00 PM (excluding public holidays).

🔐 Safety & Quality

Q18. How do you ensure product quality?
We follow strict hygiene standards, quality checks, and proper packaging to ensure freshness and safety.

Q19. How should I store Snakya snacks?
Store in a cool, dry place. Once opened, keep the pack tightly sealed for best taste and freshness.